Frequently Asked Questions
I would like to see a specific piece. How do I know which showroom has it on display?
You can reach us through our hotline numbers. Our Sales Team will assist you to locate the items you are interested in and you can also schedule a viewing appointment. Contact Us.
I like a bed shown on your website. Do your beds come in different sizes?
Beds are usually made in Queen and King sizes. A few styles do come in Twin and Full sizes. The showroom closest to you can verify what sizes are available for the bed style you like. Contact Us
Are Special Order Upholstery order cancellations allowed?
Cancellations will not be accepted after the order has been entered into production. You can reach us through our hotline numbers. Our Sales Team will assist you on this matter Contact Us.
What are the safety standards for MAV furniture?
Our furniture meets BIFMA, ASTM, CPSC, and ISTA standards. To learn more about our anti-tip kit and other safety features, you may contact the showroom closest to you can verify what sizes are available for the bed style you like. Contact Us
I ordered a platform bed. Do I need a box spring?
Yes. MAV does not make true platform beds, so you will need a mattress and box spring.
The movers lost the leaves to my table. Can I get replacements?
The leaves are cut at the same time as the table to ensure a proper fit. MAV does not cut extra leaves for replacement parts. This is the same for doors and drawers.
A MAV product I purchased was recently damaged. What steps should be taken to get it repaired?
In every situation possible, the best path to follow for questions or problems after your product is delivered is to contact our Sales Team. They will able to assist you solve your problem. Contact Us.
The fabric on my sofa has a stain. Can I put this in my washing machine to clean?
No. Our fabrics are not machine washable. All of our fabrics have a specific cleaning code that comes from our fabric vendors. You can contact your Sales Designer for this code and cleaning instructions. Contact Us.
The leather on my furniture is beginning to split and crack. Is there anything I can do to recondition it?
Our leather vendors recommend using only products specific for leather furniture, which are free of alcohol and other drying chemicals. Most importantly, your leather piece should be kept out of direct sunlight and away from heat sources to prevent drying.
Does MAV have a warranty on their products?
MAVstands behind their products. View the full Bernhardt warranty
Can I get a catalog of MAV online?
You can view our full in-stock product list through our website. Products.
How can I find out when you are having a sale?
We would love to keep you up to date with our special promotional offers and events! Just subscribe to our newsletter here on the website and we will send you fresh updates and special offers. Subscribe Now.
If I give you my name and contact information, how do I know that you will not sell my contact information to other companies?
MAV has the utmost respect for your privacy. We promise never to sell your contact information to anyone. Our promise is our guarantee.